At Evya Hospitals & Diabetic Research Centre (“Evya Hospitals”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you provide while using our website, www.evyahospitals.in

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our Website, contact us, submit an enquiry, request an appointment, or use any of the services or features available through our Website.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following information:

A. Personal Information

When you submit an enquiry, appointment request, contact form, or otherwise communicate with us, we may collect information such as:

  • Name
  • Mobile/telephone number
  • Email address
  • Appointment or enquiry details
  • Preferred department or medical service
  • Message or other information voluntarily provided by you

Our Website currently provides contact/enquiry forms that may request your name and phone number, with email and message fields where applicable.

B. Health-Related Information

If you voluntarily provide information relating to your health, symptoms, medical history, treatment requirements, or other healthcare-related information through our Website or communication channels, we may process such information solely for appropriate healthcare, enquiry, appointment, communication, or related purposes.

Important: Please do not submit highly sensitive medical information through general website forms unless specifically requested by Evya Hospitals.

C. Technical and Usage Information

When you visit our Website, certain technical information may be collected automatically, which may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website or source
  • General website usage information

This information may be used to maintain website security, improve website performance, understand visitor behaviour, and enhance the user experience.

2. How We Use Your Information

We may use the information collected through the Website for purposes including:

  • Responding to your enquiries and requests
  • Contacting you regarding appointment requests
  • Providing information about our medical departments and services
  • Coordinating consultations or hospital services
  • Responding to requests submitted through contact forms
  • Communicating with patients, attendants, or prospective patients
  • Improving our Website, services, and patient experience
  • Maintaining website security and preventing fraudulent or unauthorized activity
  • Managing website operations and technical performance
  • Complying with applicable legal and regulatory requirements
  • Sending service-related communications where appropriate
  • Sending promotional or informational communications where permitted and where applicable consent has been obtained

We will seek to process personal data only for specified and legitimate purposes and in accordance with applicable law.

3. Appointment and Enquiry Information

If you submit an appointment request or enquiry through our Website, the information provided may be shared internally with the relevant hospital department, administrative staff, doctors, or authorized personnel as necessary to respond to your request.

Submitting an online enquiry does not by itself guarantee an appointment. Appointment availability may be subject to confirmation by Evya Hospitals.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and enhance user experience.

Cookies may also be used by certain third-party services integrated with our Website, such as analytics, security, advertising, social media, or other technology providers.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

5. Google Analytics and Other Third-Party Services

We may use third-party services such as website analytics, advertising, communication, security, or performance-monitoring tools.

These services may collect information about how visitors interact with our Website in accordance with their respective privacy policies.

Third-party services may include, where applicable:

  • Google Analytics
  • Google Search/website services
  • Google Maps
  • Social media platforms
  • Website hosting and security services
  • Communication and enquiry-management services

We do not control the privacy practices of third-party service providers. We encourage users to review the privacy policies of such services when interacting with them.

6. Social Media

Our Website may contain links or integrations to social media platforms, including Facebook, Instagram, and X.

If you interact with these platforms, your activity may be subject to the privacy policies and terms of those respective platforms.

Evya Hospitals is not responsible for the privacy practices, security, or content of third-party social media websites.

7. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Sharing of Personal Information

We may disclose personal information where reasonably necessary for legitimate purposes, including to:

  • Authorized doctors and healthcare professionals
  • Hospital staff and administrative personnel
  • Service providers supporting our website and business operations
  • IT, hosting, security, analytics, or communication providers
  • Professional advisors where required
  • Government authorities, regulators, courts, or law-enforcement agencies when required by applicable law
  • Other parties where disclosure is necessary to protect the rights, safety, security, or property of Evya Hospitals, our patients, visitors, or others

We do not intend to sell or commercially trade your personal information.

9. Medical Information and Patient Confidentiality

Medical and healthcare-related information is treated with appropriate confidentiality and handled only by authorized personnel for legitimate healthcare, administrative, legal, or operational purposes.

The Website is primarily an informational and communication platform. Information available on the Website should not be considered a substitute for consultation with a qualified medical professional.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, responding to enquiries, maintaining records, fulfilling legal or regulatory obligations, resolving disputes, and enforcing agreements.

The period of retention may vary depending on the type of information and the purpose for which it was collected.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including the right to:

  • Request information about the personal data we process about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Raise concerns or grievances regarding the processing of your personal data
  • Exercise other rights available under applicable data-protection laws

Where consent is the basis for processing, applicable law may provide a right to withdraw consent. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise applicable rights or raise a privacy-related concern, please contact us using the details provided below.

12. Children’s Privacy

Our Website is not intended to knowingly collect personal information directly from children without appropriate involvement or authorization of a parent, guardian, or legally authorized representative.

Where healthcare services involve minors, information may be provided by a parent, guardian, or authorized representative as appropriate.

13. External Links

Our Website may contain links to third-party websites, services, social media platforms, maps, or other external resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

15. Consent

By using our Website and voluntarily submitting your personal information through our contact, enquiry, appointment, or other forms, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information for the purposes described herein, to the extent permitted by applicable law.

Where applicable law requires a separate or specific consent, we will seek such consent in the manner required by law.

16. Disclaimer

The information provided on the Evya Hospitals Website is intended for general informational purposes only.

The information available on the Website should not be considered medical advice, diagnosis, or treatment. Patients should consult a qualified healthcare professional for advice regarding their individual medical condition.

In case of a medical emergency, please contact the appropriate emergency medical service or visit the nearest emergency department.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Evya Hospitals & Diabetic Research Centre

Phone: 040 24123456
Email: evyahospitals@gmail.com
Website: www.evyahospitals.in

We will make reasonable efforts to address privacy-related enquiries and grievances within the timeframes required under applicable law.

© Evya Hospitals & Diabetic Research Centre. All Rights Reserved.